Borakove Osman LLC is a premier boutique Estate Planning, Trusts, and Business Planning Law Firm serving Madison, Wisconsin, and surrounding areas.

We are always looking for new talent to help our firm deliver the best legal services and client service. See below for specific openings:

Client Service Specialist/Legal Administrative Assistant

A fast-paced boutique estate and business planning law firm on Madison’s west side with a sophisticated client base is seeking a friendly and detail oriented individual to join our team as the Client Service Specialist who will function as a Legal Administrative Assistant with a primary focus of scheduling and overseeing client matters from intake to completion. Our ideal candidate must love interacting with people, have strong communication skills, be resourceful and proactive, possess proficient computer skills, and maintain a professional appearance. Professional telephone etiquette, good interpersonal skills, and a friendly disposition are a must. If you are known for your attention to detail, time management skills, multi-tasking skills and ability to follow-through, you should apply! Standard Hours will be 8 am to 5 pm. Monday – Friday. (40 hours per week – can be flexible for the right candidate).

Education and Work Requirements:

  • Associates’ Degree or Bachelor’s Degree
  • 2+ years of professional office experience.
  • Legal experience is a plus, but not required. Alternatively, work experience in managing calendaring and scheduling with multiple parties in any industry, i.e. medical office, financial planning office, dental office, etc. is a plus.

Responsibilities:

  • Schedules meetings and maintains firm and attorneys’ calendars and protects attorneys’ time.
  • Manages a client’s file from intake to close.
  • Prepare client portfolios, performs basic formatting and proofreading tasks.
  • Answer inbound calls in a prompt manner and route calls internally to various team members. Deliver prompt, accurate messages to firm team members.
  • Maintain electronic and hard copy filing system; pulls files for use and other such tasks.
  • Managing and maintaining CRM software, and data entry.
  • Prepare and send engagement agreements and invoices.
  • Participate in client meetings, as needed.
  • Providing administrative support to timekeepers and team members.
  • Perform general administrative duties including sorting/distributing mail, document copying and scanning, data entry, run errands as directed, and all other duties as assigned.

Qualifications:

  • Excellent communication skills and a professional demeanor. An individual who is detailed and thorough seeing projects through to completion, with a positive and friendly attitude – team player.
  • As a primary point of contact for existing and potential clients alike, the Client Service Specialist must be pleasant and professional on a constant basis.
  • Excellent organizational skills and attention to detail. Ability to record accurate information.
  • Computer proficiency is a must (experience in use of Microsoft Word, Excel, and Outlook).
  • Ability to meet deadlines/handle interruptions. Adaptable and flexible, with great time management skills.
  • Attributes that will shine are alertness, curiosity, and responsiveness.
  • Maintain privacy and protect client confidentiality.
  • Must be self-motivated and able to work with minimum supervision.

Ideal Candidate:

The ideal candidate will have experience or familiarity with the following:

  • Managing client matter from beginning to end.
  • Project management.
  • Scheduling for multiple parties, and managing calendars.
  • Microsoft Office (Outlook, Word, Excel, and PowerPoint).
  • Contact Database Systems (CRMs) and project management systems.
  • Maintenance and organization of legal files.

Salary: $42,000.00 to $52,000.00 /year commensurate with experience, bonus pay, company retirement plan based upon term of service, PTO and 6 paid holidays + Flex Holiday, and potential for health benefits for full-time employees.

Application Instructions:

  • Please send resume and cover letter explaining why you are interested in the role.
  • Include two references (references can be professional, education, or personal).
  • Call our office after business hours and leave a voicemail for Katie Braucht telling us why you are the best candidate for this position.

Job Type: Full-time

Pay: $42,000.00 – $52,000.00 per year

Benefits:

  • Paid time off
  • Retirement plan

Schedule:

  • Monday to Friday

Travel requirement:

  • No travel

Experience:

  • Customer service: 2 years (Required)

Work Location: In person

View Posting on indeed.com